Our Privacy Policy

Introduction

AgentBase LLC ("AgentBase," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, use the AgentBase platform, book a demo or call, or otherwise interact with our services.

This policy applies to customers, users, prospective customers, and visitors. Our services are intended for business use and are not directed to children. We do not knowingly collect personal data from children.

who we are

AgentBase LLC is a United States–based company and acts as the data controller for personal data collected through our website and platform. If you have questions about this Privacy Policy or how your data is handled, you can contact us using the information provided at the end of this policy.

Information We Collect

We collect personal information that you voluntarily provide to us and information that is automatically collected when you use our website or platform.

Personal information you may provide includes your name, email address, phone number, account login details, subscription and billing information, preferences, feedback, and communications with our team. Payment details are processed securely by third-party payment processors, and AgentBase does not store full credit card numbers or sensitive payment information.

We also automatically collect certain technical and usage information, such as your IP address, browser type, device information, operating system, cookies, log data, and information about how you interact with our website and platform. This information helps us operate, maintain, and improve our services.

We may also use aggregated or anonymized data for analytics and reporting purposes. This data does not identify you personally.

How We Collect Information

We collect information directly from you when you create an account, book a demo, fill out a form, contact support, or otherwise communicate with us. We also collect information automatically through cookies and similar technologies when you browse our website or use our platform. In some cases, we may receive information from trusted third-party service providers such as analytics, payment, or infrastructure partners.

How We Use Your Information

We use your information to provide and operate our services, manage user accounts and subscriptions, process payments, communicate with you, provide customer support, improve and optimize our platform, and comply with legal and regulatory obligations.

We may also use your information to send service-related messages, updates, and, where permitted, marketing communications. We only process personal data where allowed by applicable law, including when it is necessary to perform a contract, pursue legitimate business interests, comply with legal obligations, or when you have given consent.

SMS Messaging

If you provide your mobile number and opt in, AgentBase may send text messages related to account activity, customer support, service notifications, and promotional messages. Message frequency varies, but promotional messages will not exceed four per month. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. After opting out, you will receive a confirmation message and will no longer receive SMS messages from us. For help, reply HELP or contact us at support@agentbase.io.

Marketing Communications

We do not sell your personal information. We will only share your data with third parties for marketing purposes where you have provided explicit consent. You can opt out of marketing communications at any time by updating your account preferences, using unsubscribe links in our emails, or contacting us directly. Service-related communications may still be sent when necessary to operate your account.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance functionality, analyze usage, and improve user experience. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features or functionality of the website.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. While no system is completely secure, we work to safeguard your data using industry-standard practices.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to meet legal, accounting, or reporting requirements.

International Data Transfers

Your information may be processed or stored in locations outside of your state or country. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect your information.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or object to the processing of your personal information, or to withdraw consent where applicable. To exercise your rights, please contact us using the information below.

Third-party links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically.